Delivering our IT support service is both an ‘in-house’ team of technical specialists plus an entire network of Field Engineers dedicated to providing first class customer service. Our customer friendly team offer vendor neutral skills that excel across both large and small infrastructures in demanding environments.
Our Engineers are Cisco Certfied, Microsoft Certifed Systems Engineers and VMware Certfied.
Our helpdesk is placed at the very front of our telephone system, meaning you usually reach an expert straight away, without experiencing multiple call menus or queues. When a call is logged at our Head Office, first line IT support will assess the urgency of the call and who should deal with the issue. The call can then be assigned to either second line support or a site visit can be scheduled.
We can have somebody working remotely on the problem and gathering information until your engineer arrives on site at a time to suit you.